Frequently asked questions
What is the return policy?

If you are unhappy with your purchase or would like to
return your items, please send your item(s) back to our Distribution Center in
accordance with the following Return Policy:

  • Items
    must be unworn, unwashed, and have original tags attached.
  • Items
    must be free of stains, makeup, deodorant, or wear. 
  • Swimwear,
    Ski Masks, Face Masks and undergarments are non-returnable due to health
    and safety reasons. 
  • Items
    returned will be refunded in the amount of the item total (i.e. discounted
    items will be refunded in the discounted value), for items received at a
    value of $0 (i.e. Buy 1 Get 1 FREE deals.) we cannot reimburse more than
    what the item's total value is.
  • Accessories
    like Caps, socks & belts cannot be exchanged or returned.
  • The
    entire refund amount will be credited to your DRIPTORA credit or your bank
    account on a provision of bank details.
  • Returns
    process can take up to 14 business days after your item(s) are received at
    our Distribution Center. 
  • Damaged,
    defective, or incorrect items must be reported within 7 days of delivery.
    (Note: If such items are not reported in a timely fashion, we will not
    issue store credit. Please email orders@driptora.com for assistance.)
  • Return
    packages must include a completed return request form and original packing
    slip to ensure processing. (Note: If the return request form is not filled
    out correctly, your return may experience delays in processing. You may
    use the return request form included in your original packaging.
  • Return
    drop-offs are not accepted at our Distribution Center or corporate office.
  • We
    will not ship back items to you if you ship them to our Distribution
    Center and they do not meet our standard Return Policy Guidelines.

Additional notes: Depending on the shipping method and
carrier selected, your return package may take several days to reach us. Keep
your proof of postage and ship your return along with a tracking number as we
are not liable for return packages that are lost or stolen in-transit. Without
proof of receipt and delivery, Streetwear Official will not issue store credit
for your returns. Once your return is fully processed, we will issue you store
credit in the form of a Streetwear Official E-Gift Card for use on a future
purchase. E-Gift Cards never expire, and are redeemable right away!

Store credit in the form of a Streetwear Official E-Gift
Card will be issued for your return item(s) once your package is received and
processed at our Distribution Center. Please allow up to 24-48 business
hoursfor our Returns Department to process your return once delivered. Your
E-Gift Card covers the purchase price of each item and tax, if applicable.
Streetwear Official does not issue store credit for the original shipping
charges.  
Are any purchases final sale?

We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
I am an international customer. How do I return an item?

To avoid unnecessary and potentially costly return shipping, please contact our Customer Care Team before returning an item. There are special circumstances
that may limit our ability to accept or process a return from an international location. However, we will do our best to accommodate your return request. Please note that we are not responsible for returns until they reach our distribution center.
How do I return an item?

Click the button below to start the return process.

Fill out a return request form and follow directions as instructed.

ONLINE RETURN REQUEST FORM
There is something missing/ defective/ not what I ordered. What should I do?

We know how frustrating this can be and always want to make sure every order is perfect! Once you receive your order, please thoroughly check the delivered items immediately. If you believe an item is missing, damaged or incorrectly received please submit a return request online at no cost to you. (Damaged, defective, or incorrect items must be reported within 7 days of receiving. If such items are not reported in a timely fashion, we will not be able to accept the return. If you have questions please email us at orders@driptora.com for assistance.)
My package is being returned to Driptora. What do I do now?

All packages returned to us due to an invalid address will be restocked and you will be issued an E-Gift Card minus the initial shipping charge. We are unable to reship an order as all returned shipments are processed by our Returns Department. You can place an additional order to the corrected address; however we do not guarantee that items will be in-stock at the time of your reorder.
Can I exchange it for a different size/item?

We offer a one time exchange for items you are unsatisfied with your order (Example: It doesn’t fit; meant to order a different color).
All exchange requests must be received within 7 days of receiving your package. Once you have shipped the item for exchange to us, we will ship the new item to you at no cost. We will not accept exchanged items that have signs of wear or stains. Tags must be attached and the Exchange Request Form must be completed.
Do you provide a return shipping label?

Damaged, defective or incorrect item returns are covered by us! Fill out a return form online and we will send you a prepaid shipping label. We do not cover exchange shipping costs to our fulfillment center, but we will cover the replacement shipping.

Damaged, defective, or incorrect items must be reported within 7 days of delivery. (Note: If such items are not reported in a timely fashion, we will not issue store credit. Please email orders@streetwearofficial.com for assistance.)